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Sometimes your ADSL modem/router will need to be reset (turn off power, count to 30 and turn back on). So reboot before you ring us…it’ll probably fix it!

Reboot Meditation works for dial up and for ADSL.

Power down your computer and turn it off, then turn off the power to your ADSL modem.

Take a deep breath, count to 30 and then turn on the modem first and then turn on your computer. Breathe!

Now and then when you first try to logon to the Internet it won’t work. First thing you need to do is reboot (as above) – sometimes you will need to do this a couple of times.

If it is still not going check that the ADSL light is lit on your modem.

Then do a line isolation test – this is where you remove all phones, fax machines, other computers from the ADSL line.

Does it work now? If not remove the filter (goes between the modem and the wall socket) and see whether you have action.

If you still can’t get online and you are positive that your modem is not at fault then give us a call and we will lodge a fault. Please be aware that should we lodge a fault and the problem is found to be with your equipment or at your premises that a call out fee of approx $200 applies.

All modems including ADSL ones can be damaged by storms. During storm season disconnect everything.
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