Broadband Internet Access ADSL DSL Australia

Since January 15 1996 we have been offering access to the Internet - Dial Up & ADSL Broadband. If you are after dial up CLICK HERE

Download	Upload	Data	Monthly Fee*
256	64	1000Mb. Excess data @ 11c per Mb	$39.95
256	64	5000Mb. Capped @ $71. Shaped after 6Gb	$56
256	64	10000Mb. Capped @ $79.95. Shaped after 11Gb	$64.95
512	128	5000Mb. Capped @ $79.25. Shaped after 6Gb	$64.25
512	128	10000Mb. Capped @ $94.95. Shaped after 11Gb	$79.95
1500	256	2000Mb. Capped at $85. Shaped after 3Gb	$70
1500	256	10000Mb. Capped @ $110.25. Shaped after 11Gb	$95.25
512	512	5000Mb Capped at $106. Shaped after 6Gb	$91
512	512	10000Mb Capped at $124.75. Shaped after 11Gb	$109.75
512	512	20000Mb Shaped after 20Gb	$134.75
8M	384	5000Mb Capped @ $108.75. Shaped after 6Gb	$93.75
8M	384	10000Mb Capped @ $121.75. Shaped after 11Gb	$106.75
8M	384	20000Mb Shaped after 20Gb	$131.75

* No TCR fees apply to payments into our BCU Account via EFT or over the counter.
TCR* (transaction cost recovery) fees as at May 1, 2009
Visa/Mastercard/American Express (+2.45%*) Diners Club (+4.5%*)
Cheques/Money Orders/ (+80 cents*)

#Terms that apply to all ADSL plans:

ALL plans are payable in advance. A late payment fee of $15 may apply. 6 month contract. Connection Fee $145. Additional data @ 11 cents per Mb. Transaction Cost Recovery fees apply to all payment methods except EFT and over the counter payments at any BCU (BSB 704-328 (BCU) Account No: 47303 S1 (drop the S1 if your bank doesn't accept letters in an account number ).

Fees apply for early termination (depends on term of current contract), upgrade ($88) and any changes to your access including change of install address (Reconnection). Your access will not be suspended should you reach your data allowance within the month. Data Usage can be checked HERE

You will need an ADSL modem. (Your existing dial up modem will not work). You can purchase a good ADSL modem for less than 80 bucks (filters are usually included). Your new ADSL modem should come with Quick Set Up instructions and this is usually all you need to follow to successfully connect.

Quick Set Up Instructions
Each modem is different however the way it usually works is that you open your web browser (Internet Explorer or Firefox or Safari or whatever one you use) and in the address bar type in the address that is detailed in the Quick Set Up instructions (it could be http://192.168.1.1 or http://192.168.0.1 or even http://10.10.10.1).

When you press ENTER on your keyboard it will then prompt for a username and password. This is also detailed in the Quick Set Up instructions.(it could be username admin, password admin or username admin, password password)

Then following your Quick Set Up instructions type in the ADSL login name and password we emailed you.

Once connected you will need to disable your dial up connection (either delete it or disassociate it from your browser & email program)

Changes to Broadband plans can happen without notice however where possible we honour the plan you have selected at the same price even if that plan is no longer listed.

Broadband

ADSL Broadband simply means a faster connection to the Internet and because it is "always on" you no longer pay to dial in each time.

First decision is how fast? - 256 (around 5 times faster than dial up), 512, 1500 or 8Mb
Second decision is how much data - if you have different data requirements other than what we have listed please email as we have other plans
Finally you need to lodge a written application -
Download a Broadband application by clicking here
Credit Card Authority

ADSL# Plans on offer as at 24/10/2008

Data

Your guide to data usage

CHAT 0.5Mb per hour
Send 100 emails with no attachments 1.5Mb per hour
General Browsing 8-10Mb per hour
SKYPE Audio only - 1-2Mb per 10 mins
YouTube 2Mb per min
10 x MP3 files 30-50Mb per hour
Internet Radio 60-85Mb per hour
Streaming Sports Video 360Mb per hour
Movie 700Mb per hour

Relocation
When you move premises it is a good idea to let us know BEFORE you move as service to your old address will need to be cancelled and an application for connection at your new address will need to be set in motion. You can expect a small disruption to access while these changes are made. Dial Up access can be organised to tie you over.

Cancellations:

You MUST cancel your ADSL account in writing (email is acceptable). A confirmation email will be sent in return. 7 Days notice is required. You will be liable for all fees until cancellation takes effect regardless of whether you have used the service or not.


	Troubleshooting Sometimes your ADSL modem/router will need to be reset (turn off power, count to 30 and turn back on). So reboot before you ring us...it'll probably fix it! Reboot Meditation works for dial up and for ADSL. Power down your computer and turn it off, then turn off the power to your ADSL modem. Take a deep breath, count to 30 and then turn on the modem first and then turn on your computer. Breathe! Now and then when you first try to logon to the Internet it won't work. First thing you need to do is reboot (as above) - sometimes you will need to do this a couple of times. If it is still not going check that the ADSL light is lit on your modem. Then do a line isolation test - this is where you remove all phones, fax machines, other computers from the ADSL line. Does it work now? If not remove the filter (goes between the modem and the wall socket) and see whether you have action. If you still can't get online and you are positive that your modem is not at fault then give us a call and we will lodge a fault. Please be aware that should we lodge a fault and the problem is found to be with your equipment or at your premises that a call out fee of approx $200 applies. All modems including ADSL ones can be damaged by storms. During storm season disconnect everything. .

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