No matter how you connect to the Internet - Dial up or Broadband if you're an ADNET customer this page is for you..
Online Help
Phone 0428 89 22 17 (voice or text) or 1300 657 213
(For extended helpdesk support please leave your name, username, and landline phone number so we can return your call)
e-mail the ADNET Help Desk 24/7 - helpdesk@adnet.com.au
Message Bank - Please include your username, password, landline phone number, and error messages. NB: It is important that the contact information we have on file for you is up to date. The technicians are on call 24/7 and have pagers permanently attached to their person enabling them to know the minute something goes wrong. They are dedicated to fixing any problems asap. .
Account payment
Electronic funds transfer EFT: BSB 704-328 (Bananacoast Credit Union) Account No: 47303 S1 (drop the S1 if your bank doesn't accept letters in an account number ). An Electronic Funds Transfer (EFT) can be made from any bank but you will need to be registered with your bank for Internet Banking. Please type your username in the reference field and notify us immediately if a payment you have made is not acknowledged by email receipt.
We accept Mastercard, Bankcard, Visa, American Express and Diners Club by phone, or mail . (TCR + applies) either online, mail or phone;
The quickest way to make a payment to a real person is at any branch of Bananacoast Credit Union, they are open Monday to Saturday and have branches in almost every town on North Coast NSW. Please write your username on the deposit slip AND remind the teller to record your Account Name (username) as the depositor.
or CLICK HERE to pay accounts@adnet.com.au using PayPal's secure site.
For payments by post please refer to your invoice. We suggest a quicker & cheaper way to pay by cheque is to go into any BCU branch.
Transaction Cost Recovery (TCR) Fees. Fees from July 9 2010 - cheque (80 cents), Visa, Mastercard & American Express (2.75%), Diners Club (4.5%). They help us to maintain costs and save you money.
If your payment is not acknowledged via email receipt, please contact us immediately.
You can email us for an account update at any time. An invoice is issued via post if your account is out of credit by $10 or more. Invoices posted incur a $5 handling fee. Invoices faxed incur a $2 handling fee. You can check your usage details online 24 hours a day by going to CHECK YOUR USAGE and typing in the appropriate username for the account your wanting to find out about. Eg: ADSL login name (the part before teh @ symbol), Ezi usernames are prefaced with a capital U, 727 off Peak usernames end with 727 etc.
A late payment fee of $20 applies to accounts that are out of credit at the beginning of the month and no payment is received during the month.
Accounts that are not paid will incur a $50 debt collection fee - if still not paid they will be sent to our Collection Agency
Give us a call, have your credit card ready and we'll have you hooked up in a minute or two. $12 establishment fee plus the plan of your choice. The $12 fee covers your helpdesk requirements. A transaction cost recovery (TCR) fee applies to some forms of payment.
EMAIL ONLY ACCOUNT Our "email only" accounts are designed for those who like to change ISP's but not their email address. @midcoast.com.au $10.90 per month @ecopost.com.au $10.90 per month @adnet.com.au $6.60 per month. These are payable quarterly and in advance.
Copyright 1995-2010 ADNET Audio & Internet ABN 97 852 426 419 Phone 0428 89 22 17 or 1300 657 213 (For extended helpdesk support please leave your name, username, and landline phone number so we can return your call) or Email: info@adnet.com.au